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FAQs

How can I buy my Miniso favorites without going to the mall?

You can now shop with Miniso at the comfort of your home! Log on to shop.minisoph.com to see our wide collection of items perfect for your every need.

 

What are the payment options available when buying at shop.minisoph.com?

  • Credit/Debit Card
  • Online Banking/Over-the-Counter
  • Grabpay, Gcash, or Paymaya
  • Cash on Delivery

 

When can I expect my delivery?

You shall receive your items upon successful receipt of order confirmation and delivery notification from us.

3-7 days for Metro Manila

7-14 days for Provincial Addresses

You will receive a tracking number from our courier once the item has been successfully picked-up from our branch.

 

Why is my order taking too long?

Our team is committed to process your orders the earliest time possible but due to the current COVID-19 pandemic, we are also prioritizing the safety and well-being of our team to serve you everyone better.

Processing of all orders are from Monday to Friday, 11 am to 6pm only. All orders placed beyond the working hours will be processed the next business working day.

 

Can I cancel my order?

Kindly contact our online shopping team at +63 917 854 0598 so they can assist you better. Please note that we will only accept cancellation requests made within 24 hours after the order was placed. All cancellation requests beyond this timeframe will be considered sold and not eligible for cancellation anymore.

 

Can I remove/add something to my cart after I checkout?

We cannot add or remove items into your card after you checkout your orders. If you want to add or remove something, you may request for a cancellation of your order within 24 hours after order checkout and place a new order with the correct list of your items. We cannot guarantee the availability of the same items upon your second checkout as stocks run out fast. In the case of items for sale, the current price upon second checkout will be applied.

 

The item that I received is damaged or defective. What should I do?

Kindly report this issue to our online shopping team at +63 917 854 0598 within 24 hours of receipt of the item/s from the courier. After this, you will be given 7 days to bring and have your item/s replaced at any Miniso branch near you. Please note that we cannot also guarantee the availability of the same item but you may have it replaced with a different item of the same value.

Kindly check our return and exchange policy for more information: https://shop.minisoph.com/policies/refund-policy

 

How can I track the status of my order? My order status is marked as “Unfulfilled” or “Fulfilled”. What does that mean?

If your order is marked as “Unfulfilled”, your order is currently being processed by the branch and shall be dispatched to the courier as soon as your items and payments, if applicable, has been cleared by the team.

For orders marked as “Fulfilled”, it means that the team has turned over your order to our courier already and shall be delivered to your location soon. You shall receive a tracking number from the courier and you can use this to track the status of your order.

 

My concern is not listed above. Can someone assist me?

Kindly contact our online shopping team at +63 917 854 0598, Mondays to Fridays from 11am to 6pm, so they can assist you better with your concern.

 

Important Note:

Terms and conditions shall apply.

Visit this link for more information: https://shop.minisoph.com/pages/terms-and-conditions